Yes, before any PHI moves. Standard practice, ours or yours.

Do you work inside our EMR?

Yes. eClinicalWorks today. Any platform with an API (REST, FHIR, or webhooks) can be integrated directly, and the major EMRs come on through FHIR or HL7 as pilots add them. Results land in your system. Your team monitors the work in your own EMR or dashboard through the API. A read-only AppealsOne view is available if you want one, but nobody on your staff needs a new login.

What about payers that only take fax or phone?

Your team keeps those. We take everything that runs through a portal, which is where the volume is.

We already have an RCM firm. Does this replace them?

No. We work the denial and auth inventory they don't get to, and we've built alongside RCM vendors from day one.

How long until we're live?

Weeks. Connection, a claim-file baseline, then agents start working.

Can you connect to a custom or in-house platform?

Yes. If your system exposes an API (REST, FHIR, or webhooks), we integrate with it directly. We are not limited to a fixed list of EMRs.

Can our team see the work as it happens?

Yes. We push authorization status, submissions, and decisions into your EMR or dashboard through the API so your team monitors it where they already work. A read-only AppealsOne dashboard is also available.

Privacy Policy

Effective October 14, 2026

This policy explains what Appeals One, Inc. ("AppealsOne", "we", "us") collects through appealsone.com, how we use it, and the choices you have. Appeals One, Inc. is a Delaware corporation based in Nashville, Tennessee. This policy covers the website only. Work we do for clients is governed by a separate signed agreement and Business Associate Agreement.

Do not submit patient information through this site

This website is not built to receive patient information. Do not submit protected health information (PHI) through any form on this site. That includes patient names, dates of birth, member IDs, claim details, or anything else that identifies a patient. We handle PHI only under a signed Business Associate Agreement as part of a client engagement, and never through the website.

What we collect

Information you give us. Our forms ask for some or all of the following:

Name and work email address
Role, organization or practice name, and specialty
Phone number, if you choose to give it
The payer that gives you the most prior authorization trouble, if you choose to tell us
The message you write to us

With each form submission we also record the page you submitted from, the time of submission, and, for the waitlist, the campaign source in the link you followed (for example, a link tagged as coming from our homepage).

Basic technical data. Like most websites, our hosting provider automatically receives your IP address, browser and device type, the pages you request, and the time of each request. This is used to deliver and secure the site.

Bot protection. Our forms use hCaptcha to tell people from automated spam. When you open or start filling in a form, hCaptcha loads and may collect your IP address, browser and device characteristics, and how you interact with the challenge. hCaptcha also sets a small number of cookies, listed on our Cookies page.

We do not use analytics, advertising, or tracking tools on this site, and we do not set our own cookies.

How we use it

To respond to your inquiry, pilot request, report request, or support request
To manage the waitlist for our free prior auth checker and tell you when it opens
To send product updates you asked for, such as the monthly note on payer prior auth list changes for waitlist members
To keep the site and its forms secure and free of spam

You can unsubscribe from any email we send by replying to it or writing to privacy@appealsone.com.

Who processes it

We use a small number of service providers to run the site. Each one handles information only to provide its service to us.

Vercel hosts the website and receives the technical data described above.
Web3Forms receives each form submission and delivers it to our email.
hCaptcha provides bot protection on our forms.
Google Workspace hosts our email, where form submissions and your messages are stored.

We do not sell personal information, and we do not share it for advertising. We may disclose information if the law requires it, to protect our rights or the safety of others, or as part of a merger or sale of the business, in which case this policy continues to apply.

How long we keep it

We keep inquiry and waitlist information for as long as we need it to respond to you, run the waitlist, or maintain our business relationship, and then delete it. If you ask us to delete your information, we will do so unless we must keep it to meet a legal obligation.

Access, correction, and deletion

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email privacy@appealsone.com from the address you used with us. We may need to confirm your identity before acting on a request, and we will respond within a reasonable time.

Your state privacy rights

Depending on where you live, state law may give you rights over your personal information, including the right to know what we collect, to get a copy, to correct it, and to have it deleted. We honor these requests for anyone who asks, wherever they live. We will not treat you differently for making a request. You can make a request by emailing privacy@appealsone.com, and you can have an authorized agent make one on your behalf.

Security

Information sent through our forms travels over an encrypted connection. Read more about how we protect client data on our Security page.

Children

This site is for healthcare businesses and is not directed to anyone under 18. We do not knowingly collect information from anyone under 18. If you believe a minor has sent us information, contact us and we will delete it.

Changes to this policy

We may update this policy. When we do, we will change the effective date at the top of this page. If a change is significant, we will take reasonable steps to let affected people know.

Contact

Appeals One, Inc.
Nashville, Tennessee
privacy@appealsone.com